Legal

Privacy Policy

Last updated: August 6, 2026

TORAMA TRADING DWC LLC is committed to protecting the privacy and personal data of every individual who visits or contacts us through this website. This policy explains what information we collect, how we use it, and your rights under applicable law — written plainly and honestly, without legalese for its own sake.

01

Introduction

This Privacy Policy applies to TORAMA TRADING DWC LLC ("TORAMA", "we", "our", or "us"), a general trading company licensed in Dubai South Free Zone, Dubai, United Arab Emirates. Our registered address is Building A3, Dubai South Business Park, PO Box 390667, Dubai, UAE.

This policy governs the collection and handling of personal data submitted through the contact form on torama-uae.com. By using our website and submitting information through the contact form, you acknowledge that you have read and understood this policy.

02

Information We Collect

We collect only the information that you voluntarily provide when submitting our contact form:

  • Name — your full name, used to address you in correspondence.
  • Email address — used to respond to your enquiry.
  • Company name (optional) — for context regarding your enquiry.
  • Message — the content of your enquiry or request.

Additionally, when the form is submitted, your IP address is automatically recorded for security and abuse-prevention purposes.

We do not use cookies. We do not employ analytics tools, tracking pixels, advertising tags, or third-party profiling services. If you visit the website without submitting the contact form, no personal data is collected from you.

03

How We Use Your Information

We use the information you provide solely for the following purposes:

  • To respond to your enquiry and provide information about our trading services.
  • To communicate with potential and existing business partners.
  • To maintain records of correspondence for business, accounting, and legal purposes.
  • To prevent spam, fraudulent submissions, and abuse of the contact form.

We do not use your personal data for marketing, profiling, or automated decision-making.

05

Data Sharing & Third Parties

TORAMA does not sell, rent, or trade personal data to any third party. We do not share your information with third parties except:

  • Where required by law, regulation, or competent authority.
  • With our hosting provider, which processes data on our behalf as a data processor (server and email infrastructure).

Contact form submissions are transmitted via PHP mail() through our hosting provider's email infrastructure. Your message is delivered to torama@torama-uae.com and is accessible only to authorised personnel.

06

Data Retention

Contact form submissions are not stored in a database. Submissions are sent directly to our email inbox and retained there for as long as necessary to respond to the enquiry and for reasonable business record-keeping.

You may request deletion of your data at any time by emailing torama@torama-uae.com. We will remove your information from our records within a reasonable timeframe, subject to any legal retention obligations.

07

Data Security

We take reasonable measures to protect the personal data we hold:

  • The website is hosted on a secure server with access controls.
  • Form submissions are validated and sanitised server-side to prevent injection attacks.
  • A honeypot field is used to detect and silently reject automated spam bots.
  • Access to the site's email inbox is restricted to authorised personnel only.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

08

Your Rights

Under UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you.
  • Right to correction — request correction of inaccurate or incomplete data.
  • Right to deletion — request that we delete your personal data.
  • Right to withdraw consent — withdraw consent for processing at any time.
  • Right to object — object to processing based on legitimate interests.
  • Right to complain — lodge a complaint with the relevant UAE data protection authority.

To exercise any of these rights, please email torama@torama-uae.com. We will respond to your request within 30 days.

09

Cookies

This website does not use cookies. We do not set analytics cookies, advertising cookies, session cookies (except a transient PHP session used solely for form submission feedback, which is not used for tracking), or any other type of cookie.

A cookie consent banner is therefore not required and has not been implemented.

10

International Data Transfers

This website is hosted on a server located in the United Arab Emirates (or at the hosting provider's designated data centre). If you access the website and submit the contact form from outside the UAE, your information will be transferred to and processed in the UAE.

By submitting the contact form, you consent to this transfer of your personal data to the UAE for the purposes described in this policy.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last updated" date.

Continued use of the website and contact form after changes are posted constitutes acceptance of the revised policy.

12

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TORAMA TRADING DWC LLC
Building A3, Dubai South Business Park
PO Box 390667, Dubai, UAE
Email: torama@torama-uae.com
Telephone: +971 4 820 8102